Thank u for calling tm net....

Hmm..when i was browsing net..surfing..downloading things..there was a swoop of memory passed by my head..n it was a memory back then when i was working as a customer service representative in TTDI, Vads-streamyx helpdesk. Damn hard n harsh work but yet i miss some nice memories there...

I always set my mind that customers..they are not all clever and IT savvy..so..some stupidity of them are fine with me..hehehe..but there was a customer..a girl..i called her akak..coz she used it at the beginning of the conversation..it's the most hillarious moment i ever had...so the conversation begin :

Aku : mekasih call tm net yeee..anul cakap ni..sapa kat sana tu

Akak itu : dik..akak takleh nk connect streamyx la dik..baru je beli ni modem dia..baru pasang..

Aku : OO..ye ek..lampu DSL atau LINK dia cmn kak..idup tak? (this light on ur modem should be on to indicate that there's a signal coming in)

Akak itu : tak idup..mati je..

Aku : OO..mati yee..lama dah ke masalah ni..first time report??

Akak itu : ye..baru pasang ni..

Aku : akak dah try bypass splitter...buat connection direct dr wall socket tu..phone line masuk trus ke modem..jgn ada splitter tengah2..nk cek splitter tu ok tak..

Akak tu : emmm..dah..eh..ooo..line tepon kena cucuk masuk modem ek...tak cucuk..jap ek..
(Aiyaa tak cucuk dlm modem mcmn mau idup kakak wooo)
Haa..dah cucuk...tp power je idup..DSL masih tak idup.

Aku : Ok..akak bagi username kat saya..ada tak? ataupun no tepon yg akak register utk streamyx ni.

Akak itu : haa?takde laaa...akak bagi no pon la ye..03XXXXXXXXX..

so i checked the phone number to check the account status..the billing status to see if it was suspended or any interruption at her area..but i couldn't find the ID or any record for the phone number given

Aku : akak..konpem banget ek no. ni..sbb takde la dalam sistem

Akak itu : mmg konpem amat ah..takde ak dlm sistem tapi td cina tu ckp balik trus leh guna je ni...ngan modem..

Aku mula merasa sensasi limau purut terhadap akak ini..tp takpe..mungkin ada silap sikit ni..

Aku : akak register streamyx kat mana ni kak?bila?

Akak itu : kat low yat tu la..akak beli modem ni...cina tu kata dia dah set sumer dalam modem ni..then balik tinggal pasang je...

Aku : oo..apek tu set kan modem tu la kan...tp akak register mana streamyx? akak beli modem je kan?

Akak itu : ha'ah..kena daftar dulu ek streamyx baru leh guna?

Ya Allah..maha suci tuhan..wahahahahaha!!!di kala itu..aku terasa begitu kelakar dan kebingungan..sehingga tak tergelak di kala itu...

Aku : ye kak...nk ada streamyx kena la daftar streamyx...modem tu apek tu cakap leh trus guna sebab mungkin dia ingat akak mmg dah ada line streamyx

Akak itu : OOO..kena daftar dulu la yeee...nak daftar kat mana yeee..brp lama..abih tu modem ni wat apa..

Aku : daftar kat tm point...kita try utk siapkan dlm masa 7 hari waktu bekerja dr tarikh borang akak diproses...modem tu..akak ada akuarium..haaa..masukkan dalam tu..buat tukun...wahahahahaha!!!(ok..the last sentence just a bluff)

Then she thanked me for the explanation and for layan kerenah dia..n i just smile...n 'thank u for calling tm net..have a nice day...g.bye"..huuu..Well, most customers calling us were to scold..to mock..to complaint...so rare...they will start the conversation by saying "could u please help me"...ahhahaa!!people said customer always right..but back then when i answered calls..i think "customer always think his right..even they are stupid"...wahahahahaa!!!

p/s : the conversation was more professional and more formal..the real one..